Protecting What Matters Most — Your Personal Property
When a property sustains fire, water, mold, storm, or disaster damage, the structural restoration process often requires the complete removal of all personal and business contents from the affected space. Left in place, contents are subject to ongoing exposure to smoke, soot, moisture, mold, and contamination — dramatically increasing the rate of permanent loss and reducing the likelihood of successful restoration.
MMP Construction Services provides comprehensive contents cleaning and packout services that protect your personal and business property throughout the restoration process. Every item is professionally inventoried, carefully packed, transported to our secure facility, cleaned and restored using specialized techniques appropriate to each item category, and returned and reinstalled upon project completion.
Our contents division serves both residential and commercial clients — from homeowners protecting family heirlooms and personal belongings to businesses recovering critical equipment, records, and inventory following a loss event. Every project is documented to insurance carrier standards and supported by our claims coordination team throughout.
Why Contents Restoration Matters
Professional contents restoration recovers items that would otherwise be written off as total losses — reducing your insurance claim settlement, preserving irreplaceable personal items, and returning your property to a fully functional, pre-loss condition. The cost of professional contents restoration is consistently lower than item-for-item replacement, and many items — family photographs, heirlooms, specialty equipment — simply cannot be replaced at any price.
Complete Contents Recovery From Packout to Pack-Back
Every phase of the contents recovery process is managed by MMP — from the initial on-site inventory through final reinstallation in the restored property.
Contents Assessment
Before any item is moved, MMP conducts a thorough on-site contents assessment. Our technicians walk the entire affected property — including all rooms, closets, storage areas, attic spaces, and garages — to identify all contents present, assess their condition relative to the loss event, and determine the appropriate disposition for each item: on-site cleaning, packout for off-site restoration, or non-salvageable determination. The assessment provides the foundation for the insurance scope and ensures no item is overlooked or inadvertently discarded.
Detailed Inventory Documentation
Every item included in the contents packout is individually photographed, described, and entered into our digital inventory management system before it is packed. The inventory record includes item description, quantity, condition pre-cleaning, location in the property, and assigned unique tracking identifier. This documentation creates a legally defensible chain of custody for all contents, provides the foundation for the insurance contents claim, and ensures that every item packed out can be accurately accounted for and returned to its correct location upon pack-back.
Packout Services
Professional packing of contents for transport requires significantly more care and skill than standard moving operations. Many items affected by fire, water, or mold events are in a weakened or fragile condition — wet, brittle, smoke-damaged, or contaminated — and require specialized packing methods to survive transport without additional damage. MMP's packout teams use professional-grade packing materials, fragile item protocols, electronics protection procedures, and artwork handling standards to ensure every item arrives at our facility in the same or better condition than when it was packed.
Secure Transportation
All contents are transported from the property to our facility in MMP vehicles — climate-controlled, enclosed trucks with appropriate load securing to prevent movement and damage in transit. All transport is conducted by MMP employees operating under our insurance coverage and chain of custody protocols. Contents are not transferred to third-party carriers, and all vehicles are tracked throughout the transport process. Upon arrival at our facility, all items are verified against the inventory manifest before being assigned to their designated storage and processing locations.
Climate-Controlled Storage
MMP's contents storage facility is maintained at controlled temperature and humidity levels throughout the year, protecting stored contents from the secondary damage — warping, corrosion, mold growth, and material degradation — that can occur in standard storage environments. The facility is secured with access control, 24-hour surveillance, and fire suppression systems. All stored items remain under MMP's care and custody throughout the restoration process and are insured under our bailee's customer coverage. Clients may schedule supervised access to the storage facility during the project by appointment.
Contents Cleaning
Contents cleaning is performed at our facility using specialized equipment and techniques matched to the specific type of item and the nature of the damage. Hard goods — ceramics, glass, metals, plastics — are cleaned using ultrasonic technology, hand cleaning, and appropriate chemical agents. Electronics are cleaned using specialized methods to remove soot, corrosive deposits, and moisture contamination. Soft goods — clothing, linens, draperies — are processed through the Esporta Wash System, the only wash system proven effective for smoke and soot-contaminated textiles. All items are deodorized using ozone or hydroxyl treatment following cleaning.
Contents Restoration
Beyond cleaning, some contents require restoration work to return them to pre-loss condition. Wood furniture may require refinishing, touch-up, or structural repair. Artwork may require specialist conservation treatment. Electronics may require component-level cleaning and testing by certified technicians. Documents and photographs may require freeze-drying, dehumidification, and specialized handling. MMP coordinates with specialist restoration partners for items requiring expertise beyond our core capabilities — including art conservators, electronics specialists, and document recovery technicians — ensuring that every item receives the specific treatment it requires.
Return & Reinstallation
Upon completion of the structural restoration and upon authorization from the property owner, MMP coordinates the return and reinstallation of all contents. Items are transported back to the property, matched against the original inventory, and returned to their designated locations by our pack-back team. Furniture is reassembled, appliances are reconnected, and all items are placed per the homeowner's or property manager's direction. A final inventory verification is conducted at the completion of pack-back, and the property owner signs off on the completed inventory to confirm all items have been returned and are in satisfactory condition.
Specialized Recovery for Every Item Category
Different item categories require fundamentally different restoration approaches. MMP's contents team has the training, equipment, and specialist partnerships to address every type of content loss.
DDocument Restoration
Documents represent some of the most critical and irreplaceable contents in any property — and some of the most vulnerable to water, fire, and mold damage. MMP provides professional document recovery services using freeze-drying technology and specialized document handling protocols that can recover documents even after severe water saturation or smoke exposure.
Legal Documents
Wills, deeds, contracts, court records, licenses, and other legal documents are prioritized for immediate recovery. Water-saturated documents begin to deteriorate within hours — mold growth on paper can begin within 24–48 hours, and the inks and paper fibers begin breaking down rapidly. MMP collects and stabilizes legal documents on-site, often freezing them immediately to halt deterioration before transport to our facility for freeze-drying treatment. Where originals cannot be fully recovered, our team documents the partial recovery for insurance and replacement purposes.
Financial Records
Tax records, financial statements, bank records, investment documents, and insurance policies represent critical personal and business assets that may be difficult or impossible to reconstruct from secondary sources. MMP treats financial documents with the same priority as legal documents — immediate stabilization, controlled environment transport, and freeze-drying recovery. All financial records are handled with strict confidentiality and documented chain of custody throughout the recovery process.
Photographs
Family photographs and albums are among the most emotionally significant items in any home and are completely irreplaceable. Water and fire can destroy photographs within hours of exposure. MMP's photo recovery process begins with immediate separation of wet photographs, followed by freeze-drying to remove moisture without further damage. Smoke-damaged photographs can often be cleaned and stabilized. Severely damaged photographs can be scanned and digitally restored by our partner photo restoration specialists, recovering images that appear completely lost.
Business Records
For commercial losses, business records — accounting files, employee records, client files, contracts, and operational documentation — may be essential to business continuity and cannot be delayed. MMP provides priority recovery for critical business records, coordinating with IT teams where records are on physical media, and working to establish access to recovered materials as rapidly as possible. Digital files on damaged storage media are referred to our data recovery partners for extraction and recovery.
Personal Documents
Passports, birth certificates, Social Security cards, medical records, educational certificates, and other personal identification documents are stabilized and recovered using appropriate methods for each document type. Where originals cannot be recovered, MMP provides documentation of the loss — including pre-damage photographs where available — to support replacement applications with issuing authorities.
EElectronics Restoration
Electronics are highly vulnerable to the combined effects of fire, smoke, soot, and moisture. Soot particles are electrically conductive — they create short circuits on printed circuit boards and accelerate corrosion of metal contacts. Professional electronics restoration addresses these issues at the component level before damage becomes permanent.
Computers & Data Equipment
Desktop computers, laptops, workstations, and network-attached storage devices are cleaned using compressed air, specialized electronics cleaning solvents, and ultrasonic cleaning of appropriate components. Hard drives and solid-state drives containing critical data are referred to certified data recovery specialists when data recovery is required. All computers are tested for full functionality following cleaning before being returned.
Servers & Network Equipment
Business servers, switches, routers, and telecommunications infrastructure represent significant business assets and contain critical data. MMP works with IT professionals and certified electronics restoration technicians to assess, clean, and test server equipment following a loss event. The priority in commercial electronics restoration is always data preservation first, followed by hardware restoration.
Office Equipment
Copiers, printers, scanners, phone systems, and audio-visual equipment can often be fully restored following cleaning and component-level treatment. Commercial office equipment represents significant capital investment, and restoration is consistently more cost-effective than replacement. MMP's electronics restoration partners provide manufacturer-standard cleaning and testing protocols for all major office equipment categories.
Consumer Electronics
Televisions, audio systems, gaming consoles, smart home devices, and household appliances are assessed individually for restoration potential. Consumer electronics are increasingly sensitive to moisture and contamination, and rapid professional cleaning — before corrosion and oxidation become permanent — dramatically increases restoration success rates. All consumer electronics are tested for full functionality following restoration.
Communication Equipment
Business phone systems, two-way radios, intercoms, and security systems are restored by technicians familiar with the specific requirements of communication equipment. For commercial properties, rapid restoration of communication infrastructure is often a business continuity priority. MMP coordinates with telecommunications technicians and security system providers to ensure communication systems are assessed, cleaned, tested, and restored as a priority within the overall contents recovery scope.
FFurniture Restoration
Furniture represents a significant component of the contents value in most residential and commercial properties. Professional furniture restoration following fire, water, smoke, or mold events can recover items that appear beyond repair, preserving both economic value and personal significance.
Wood Furniture
Wood furniture is highly susceptible to water damage — swelling, warping, joint failure, veneer lifting, and finish damage occur rapidly with moisture exposure. Smoke and soot penetrate wood surfaces and require chemical cleaning and surface preparation to remove. MMP's furniture restoration process includes controlled drying, joint re-gluing and structural repair, surface cleaning and preparation, finish stripping and refinishing where required, and touch-up and color matching for partial damage.
Upholstered Furniture
Upholstered furniture — sofas, chairs, mattresses, and cushioned pieces — absorbs smoke, soot, moisture, and odor compounds deeply into fabric and foam layers. Surface cleaning alone is insufficient for heavily contaminated upholstery. MMP's upholstery restoration process includes professional cleaning of all fabric surfaces, deodorization of foam and fill materials using hydroxyl or ozone treatment, and where required, reupholstering of pieces using appropriate matching fabrics.
Office Furniture
Commercial office furniture — desks, filing cabinets, workstations, conference tables, and storage systems — is typically more durable than residential furniture but equally susceptible to cosmetic and functional damage from fire, water, and smoke events. MMP's commercial contents team inventories and assesses all office furniture on-site, prioritizes items by restoration potential and business value, and manages the packout, cleaning, and restoration process in coordination with the property manager and insurance carrier.
Specialty Furnishings
Antiques, custom pieces, artwork, sculptures, and specialty furnishings require individualized treatment plans developed in consultation with specialist conservators. MMP maintains relationships with certified furniture conservators, art conservation specialists, and antique restoration professionals who can provide expert assessment and treatment for high-value specialty items. Insurance documentation for specialty items includes professional appraisal values where available.
TTextile Cleaning
Textiles — clothing, linens, draperies, and specialty fabrics — present unique restoration challenges following fire, smoke, and water events. Standard consumer laundry methods are not effective for smoke and soot-contaminated textiles and can actually set stains and odors permanently. Professional textile restoration requires specialized equipment and chemistry.
Clothing
Clothing and personal garments are among the highest-volume textile items in most residential contents claims. MMP inventories all clothing items individually, assesses each for restoration potential, and processes restorable items through the Esporta Wash System — the only wash system proven through independent testing to achieve effective decontamination of smoke and soot-affected clothing. The Esporta system uses mechanical action, enzyme chemistry, and specialized wash protocols to remove soot, smoke odor, biological contamination, and mold from textiles without damaging fabric or fiber.
Draperies
Window treatments — draperies, curtains, valances, and blinds — are among the first contents items to absorb smoke and soot in a fire event and are often overlooked in standard insurance scopes. Heavy fabrics and lined draperies retain significant quantities of smoke residue and odor compounds deep within the fabric layers. MMP inventories all window treatments, processes fabric items through the Esporta system or appropriate alternative dry cleaning methods, and restores or replaces non-restorable items as part of the insurance contents scope.
Linens
Bed linens, towels, tablecloths, and household textiles are processed as a category under the contents packout. MMP inventories all linen items by type and quantity, processes them through the Esporta wash system, and returns them cleaned, deodorized, and packaged for reinstallation. High-thread-count linens and specialty bedding items are identified and flagged for appropriate gentle cleaning protocols.
Specialty Fabrics
Antique textiles, tapestries, rugs, silk items, and other specialty fabrics require individualized treatment by experienced textile specialists. MMP's textile team assesses specialty fabric items on-site and develops restoration plans appropriate to each item's fiber content, construction, age, and contamination level. Antique rugs, Persian carpets, and tapestries are referred to specialist rug and textile conservators for assessment and treatment.
Specialized Equipment for Maximum Recovery
Effective contents restoration requires specialized equipment that goes well beyond standard cleaning methods. MMP invests in the professional tools needed to achieve the highest possible recovery rates.
Ultrasonic Cleaning
Ultrasonic cleaning uses high-frequency sound waves (20–400 kHz) transmitted through a liquid cleaning solution to create millions of microscopic cavitation bubbles that implode on contact with surfaces, dislodging and removing contamination from every surface — including internal cavities, crevices, and fine details that cannot be reached by hand cleaning or conventional methods. Ultrasonic cleaning is particularly effective for hard goods including ceramics, glass, metals, plastics, circuit boards, and mechanical components. MMP's ultrasonic cleaning capability handles items ranging from small jewelry and figurines to large mechanical components and electronics assemblies.
Ozone Treatment
Ozone (O3) chambers are used for deodorization of hard goods, furniture, and packaged contents following cleaning. Items are placed in a sealed ozone chamber, and high-concentration ozone is generated within the enclosure. Ozone molecules react with and permanently destroy odor-causing organic compounds — including smoke, soot, mold, and biological odors — at the molecular level, rather than simply masking them with fragrance. Following treatment, items are aired thoroughly before return to confirm complete odor elimination.
Freeze Drying
Freeze drying (lyophilization) is the gold standard for recovery of water-saturated documents, photographs, books, media, and biological specimens. The process involves freezing the wet item at extremely low temperatures, then applying a vacuum to convert the ice directly to vapor through sublimation — bypassing the liquid water phase entirely. This process removes moisture from even the most severely saturated paper and photographic materials without the swelling, distortion, and tearing that occur when wet paper dries through standard evaporative methods.
Specialized Cleaning Systems
Beyond ultrasonic and standard hand cleaning, MMP's facility is equipped with a range of specialized cleaning systems for specific item categories. Blast cabinets using dry ice or soda blasting media remove soot and smoke residue from durable hard goods without introducing moisture. Vacuum freeze chambers stabilize wet documents immediately after packout. UV cleaning systems address biological contamination on hard surfaces. Each cleaning system is deployed based on the specific requirements of the item and the nature of the contamination.
Esporta Wash System
The Esporta Wash System is a specialized textile restoration system independently validated as the most effective method for restoring soft goods — clothing, linens, draperies, stuffed animals, and other fabric items — contaminated by smoke, soot, biological material, and mold. Unlike standard commercial laundry equipment, the Esporta system combines mechanical action, specialized enzyme chemistry, and proprietary wash protocols designed specifically for contaminated soft goods restoration. Independent testing confirms the Esporta system reduces biological contamination to non-detectable levels in contaminated soft goods.
Complete Contents Documentation & Claim Coordination
Contents claims are among the most complex components of a property insurance claim. Individual items must be identified, valued, and assessed for restorability versus replacement. Many contents claims are underpaid because items are not fully inventoried, restoration options are not properly explored, or the insurance carrier's scope does not reflect the actual cost of professional restoration.
Contents Documentation
Every item included in the contents packout is photographed and inventoried before packing, generating a complete pre-cleaning record of all contents. Following cleaning and restoration, every item receives a post-treatment condition report documenting the work performed and the item's restored condition. This documentation package — covering every item from initial inventory through final return — forms the basis of the insurance contents claim and provides a defensible record of all work performed.
Inventory Reports
MMP generates detailed inventory reports in formats accepted by all major insurance carriers. Reports include item description, quantity, pre-loss estimated value, disposition (restored or replaced), cleaning and restoration costs, and replacement costs for non-restorable items. Inventory reports are organized by room or area consistent with the structural claim scope, making it easy for adjusters to review and process.
Claim Support
Where the insurance carrier's initial contents scope is incomplete or undervalued, MMP prepares and submits supplement documentation identifying omitted items, undervalued restoration costs, or replacement items not included in the initial scope. Our experience with contents claims across all major carriers ensures that supplements are formatted, supported, and presented in a manner that is effective and professionally compelling.
Insurance Coordination
MMP communicates directly with your insurance adjuster on all contents-related matters throughout the restoration process. We facilitate adjuster site visits during the packout process, respond to adjuster inquiries about specific items or restoration methods, provide technical documentation supporting our cleaning and restoration approaches, and track contents claim status through to final settlement.
Environmental & Safety Considerations
Chain of Custody
All contents are maintained under documented chain of custody from the moment they are inventoried on-site through their return to the property. Every movement of every item is recorded in our inventory management system, providing a complete and legally defensible record of each item's handling, location, and condition throughout the project.
Climate-Controlled Storage
MMP's climate-controlled storage facility maintains constant temperature (68–72°F) and relative humidity (40–50% RH) year-round, providing a stable environment that protects all stored contents from secondary damage. Monitoring logs confirm facility conditions are maintained throughout the storage period.
Secure Facility
MMP's contents storage and processing facility is a secure, access-controlled environment with 24-hour video surveillance, alarm systems, and fire suppression throughout. Access to the storage area is restricted to authorized MMP personnel and is logged at all times. All contents stored in our facility are covered under our bailee's customer insurance policy for the duration of the project.
Proper Handling of Hazardous Residues
Contents affected by fire, mold, biohazard, or chemical events may carry hazardous residues — soot, mycotoxins, biological material, or chemical contamination. MMP's packout technicians use appropriate PPE when handling contaminated contents, and all potentially hazardous items are segregated and processed under appropriate safety protocols.